IZA Perfumery – Return & Refund Policy

1. General Policy: No Standard Returns or Exchanges

At IZA Perfumery, we take great care in packaging and delivering our fragrances in perfect condition. Due to the hygienic and perishable nature of perfumes, we do not accept returns, exchanges, or refunds for the following reasons:

• Change of mind or personal preference

• Incorrect fragrance selection by the customer

• Allergic reactions or sensitivity to ingredients

• Minor differences in scent due to batch variations

Once an order is placed, we are unable to modify or cancel it. Please review your selection carefully before purchasing.

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2. Exceptions: Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If you receive a damaged, defective, or incorrect item due to an error on our part, we will gladly offer a replacement, refund, or store credit under the following conditions:

Eligibility Requirements:

✅ Report within 3 days of delivery – Contact us immediately at hello@izaperfumery.com with:

• Order number

• Clear photos/video of the issue (e.g., broken bottle, leakage, wrong product)

• A brief description of the problem

✅ Unused & Original Packaging – The product must be unopened, unused, and in its original packaging with all seals intact.

✅ Proof of Purchase – A valid receipt or order confirmation is required.

Non-Qualifying Cases (No Refunds/Replacements):

❌ Opened, used, or tested perfumes (for hygiene reasons)
❌ Products purchased during sales, promotions, or clearance events (unless proven defective)
❌ Shipping delays or lost packages (contact the courier for resolution)
❌ Disliked fragrance notes or longevity (scents are subjective)

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3. Refund & Replacement Process

• Approved Refunds: Processed within 5-7 business days via the original payment method.

• Replacements: Subject to stock availability. If unavailable, store credit or a refund will be issued.

• Return Shipping: If required, we will provide a prepaid return label for faulty items. Do not ship back without authorization.

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4. Sale & Discounted Items

All sale, promotional, or discounted items are final sale and ineligible for returns unless they arrive damaged or incorrect.

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5. Contact Information

For any issues covered under this policy, email us at:
📧 iza@izaperfumery.com

Please include:

• Your order number

• Photo/video evidence of the issue

• A detailed explanation of the problem

Response Time: We aim to resolve all inquiries within 1-3 business days.

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6. Important Notes

• Fraud Prevention: False claims may result in account suspension or legal action.

• Local Laws: This policy complies with general consumer rights but does not override applicable local regulations (e.g., EU mandates for faulty goods).

• Policy Updates: IZA Perfumery reserves the right to amend this policy at any time.